# Distribution settings and questions Find accounts, automations, broadcasts and webhooks under Account, set up webhooks for your other tools, and get answers to common Social Hub questions. Source: https://infinall.ai/docs/distribution/settings-and-questions Last checked: 2026-10-26 ## What it is **Account** is the settings area of the Social Hub. It has four tabs: Accounts, Automations, Broadcasts and Webhooks. This page also answers the questions people ask most about the whole hub. ## Who can use it Free and Pro accounts can open every tab. Adding a new social or ad account in **Accounts** is Pro only. Automations, Broadcasts and Webhooks are not locked to a plan in the app code. On a team, a view-only role cannot change settings or spend. ## Cost Free, no credits. Webhooks, settings and these tabs never use credits. Costs only apply to connecting more than your free connections and to ads that are live, see [Connect social accounts](/docs/distribution/connect-social-accounts). ## Where to find it Open **Distribution**, then **Account** in the hub menu. Tabs are at the top. The link in the address bar keeps your tab, so you can bookmark it. ## Buttons and controls ![Account > Webhooks with the empty state and the Add your first webhook button](/docs/screens/distribution/settings-and-questions.webp) | # | Name in the app | What it does | Plan | | --- | --- | --- | --- | | 1 | Accounts | Social profiles and ad accounts. See [Connect social accounts](/docs/distribution/connect-social-accounts) and [Ad accounts](/docs/distribution/ad-accounts). | Both | | 2 | Automations | Automatic replies, tags and assignments. See [Workflows](/docs/distribution/workflows). | Both | | 3 | Broadcasts | Send a direct message to many people, or a sequence of messages. See [Campaigns and broadcasts](/docs/distribution/campaigns-and-broadcasts). | Both | | 4 | Webhooks | Send events to your other tools. Described below. | Both | | 5 | Send events to your other tools | The heading of the Webhooks tab. | Both | | 6 | Add your first webhook | The button in the empty state under **No webhooks yet**. It opens the form. | Both | | | Add webhook | Opens the form to add a webhook. Shows once you have at least one. | Both | | | Add a webhook | The form. It has **Name**, **Link to send to**, a list of events and optional headers. | Both | | | Webhook name | A name for you, such as "Leads to HubSpot". | Both | | | Webhook URL (Link to send to) | The address that receives the events. | Both | | | All (group) | A checkbox that ticks every event in a group: Posts, Messages, Comments, Reviews, Leads, Ads and Accounts. | Both | | | Header name, Header value | Optional extra headers, for example an API key your tool needs. **+ Add header** adds a row and **Remove header** deletes it. | Both | | | Add webhook / Save changes | Saves the form. | Both | | | Cancel | Closes the form. | Both | | | Turn (name) off / on | A switch on each webhook. The badge shows **On**, **Off**, **Working** or **Failing**. | Both | | | Test event | Picks which event to send as a test. | Both | | | Send test | Sends a test event to your link now. | Both | | | Delivery log | Opens the list of what was sent, with **What we sent** and **What your tool answered**. **Re-send** tries a failed one again. | Both | | | Edit | Opens the form for this webhook. | Both | | | Show secret | Shows the signing secret again. | Both | | | New secret | Makes a new signing secret. The old one stops working at once. It asks you to confirm. | Both | | | Delete (name) | Asks "Delete this webhook and its log?". **Delete** confirms and **Keep** cancels. | Both | ## How to add a webhook 1. Open **Distribution > Account > Webhooks**. 2. Click **Add your first webhook** (or **Add webhook**). 3. Type a **Name**. 4. Paste your tool's address in **Link to send to**. It must start with https://. 5. Tick the events you want, or tick a whole group. 6. Add headers if your tool needs them. 7. Click **Add webhook**. 8. Copy the signing secret from the yellow box right away. It says "Save it in your tool now. You can show it again later from the webhook." 9. Click **Send test** to check that your tool answers. ## How to check your tool is receiving events 1. Pick an event in **Test event**. 2. Click **Send test**. You see "Test sent" with the answer your tool gave, or "Test failed" with the reason. 3. Click **Delivery log** to see every send. ## Options explained **Events you can send:** | Group | Event | Fires when | | --- | --- | --- | | Posts | Post published | A scheduled post went live on a platform. | | Posts | Post failed | A post could not be published. | | Messages | New message | Someone sent you a direct message. | | Comments | New comment | Someone commented on one of your posts. | | Reviews | New review | A customer left a review. | | Leads | New lead | Someone filled in one of your lead forms. | | Ads | Ad status changed | An ad was approved, rejected, paused or ended. | | Ads | Ad account sync failed | We could not read data from an ad account. | | Accounts | Account connected | A social or ad account was connected. | | Accounts | Account disconnected | An account was disconnected or needs reconnecting. | **What each send looks like.** Each event is a POST with a JSON body. Your tool should answer with any 2xx code within 10 seconds. Three headers come with it: `X-Infinall-Event`, `X-Infinall-Delivery` and `X-Infinall-Signature`. **Checking the signature.** Compute an HMAC-SHA256 of the time, a dot, and the raw body, using your signing secret. Compare it with the `v1` value in the signature header. Ignore it if the time is older than 5 minutes. **Retries.** If your tool does not answer with a 2xx, Infinall tries again four more times, after about 1, 5, 30 and 120 minutes. Use the `id` in the body to ignore duplicates. **Webhook badges.** **On** means turned on and not tried yet. **Working** means the last send worked. **Failing** means the last sends failed. **Off** means turned off. ## Limits - Up to 20 webhooks. - Up to 10 extra headers per webhook. - A webhook name is up to 120 characters. The address is up to 2,048 characters. - Brand calendar settings: the missed grace period is 15 to 1,440 minutes. ## When something goes wrong | Message in the app | What it means | What to do | | --- | --- | --- | | Give it a name. | The name is empty. | Type a name. | | Paste the full link, starting with https:// | The address is not complete. | Paste the full link. | | Pick at least one event. | No event is ticked. | Tick at least one event. | | The address must start with https:// | The address uses http or something else. | Use an https address. | | That address points to a private network. Use a public address. | Addresses inside a private network are blocked. | Use a public address. | | We could not find that address. Check the spelling. | The address does not exist. | Check the spelling. | | Remove the username/password from the address. Use a custom header instead. | The address has a login in it. | Move it to an extra header. | | You can have up to 20 webhooks. | You reached the limit. | Delete one you do not use. | | Up to 10 custom headers. | Too many extra headers. | Remove some. | | Test failed | Your tool did not answer with a 2xx. | Read the reason, fix your tool and test again. | | Couldn't load your webhooks. | The list did not load. | Click **Try again**. | ## Questions ### What do I need to use the Social Hub? Just a brand. You can plan posts and save drafts without connecting anything. To publish by themselves, answer messages and read results, you need connected accounts. ### What is free and what is Pro? The hub screens are open to Free and Pro. Connecting a new social or ad account is Pro. See [Free vs Pro](/docs/credits/free-vs-pro). ### What do the connection prices mean? You get 2 free connections in total, shared by social profiles and ad accounts. After that, each account costs 300 credits a month. Each live ad costs 2 credits a month. Paused ads are free. The exact price shows before you confirm. ### Why do some platforms only send me a reminder? Only platforms with a connected, active account post by themselves. Others get a reminder. X is always a reminder. See [Calendar and posts](/docs/distribution/calendar-and-posts). ### How big can an upload be? The upload window in the post composer accepts files up to 25 MB each, and says so. Use a smaller file if you see "over 25 MB, skipped". ### Which time zone does the calendar use? The brand's time zone for scheduling. You can show times in another time zone, and choose a 12 or 24 hour clock, from **More** in the calendar. Charts in Analytics use UTC. ### Why is my account paused? An account is paused when your credits ran out at renewal. Add credits and click **Resume** on the account. ### Where do I get help with one screen? Each Social Hub screen has its own page in this section, starting with the [Social Hub overview](/docs/distribution/social-hub-overview).