# Limits and specs

One table of every number in the app: sizes, counts, lengths, time windows and plan limits, grouped by area.

Source: https://infinall.ai/docs/help/limits-and-specs
Last checked: 2026-10-26

## What it is

This page lists every number the app enforces. Each one is read from the app code and kept in one facts sheet, so it matches the page that explains the feature. Use it to check a size, a count, a length or a time window before you start.

## Who can use it

Everyone. Where a number is different on Free and Pro, the row says which plan it is for. Features that are only for Pro are marked in the feature pages, see [Free vs Pro](/docs/credits/free-vs-pro).

## Cost

Free, no credits. Prices are shown inside the app before you confirm. This page lists limits, not prices per image, video or second.

## Where to find it

You are here. Each area has its own page with the full steps. Use the left menu to open it.

## How to read this page

Each table has two columns: what is limited and the number. A line that says "per minute" or "per hour" is a rate. A line that says "up to" is a most. Time windows are in the unit shown. Some limits can change over time. If a message in the app shows a different number, the app is right, and [Troubleshooting](/docs/help/troubleshooting-errors) lists the messages.

## Every number, by area

### Sign in, account and security

| What | Number |
| --- | --- |
| Youngest age you can sign up | 13 years |
| Length of a sign in code | 6 digits |
| A sign in code works for | 10 minutes |
| An email verification code works for | 24 hours |
| Wrong code tries before you need a new code | 5 attempts |
| Username change window | 90 days |
| A connector sign in must be finished within | 15 minutes |
| Wait before you ask for a new code | 30 seconds |
| Verification code resends allowed | 3 per hour |
| Sign in code requests allowed | 5 per 15 minutes |
| Failed password sign ins before a wait | 5 per 15 minutes |
| Window used by the sign in limits | 15 minutes |
| Failed password attempts before the account locks | 10 failed attempts |
| How long a locked account stays locked | 30 minutes |
| Password reset requests allowed | 3 per hour |
| Shortest password | 8 characters |
| An extra check code works for | 5 minutes |
| Extra check requests allowed | 3 per 15 minutes |
| You stay signed in for up to | 180 days |
| Time to reactivate a deactivated account | 30 days |
| An email change code works for | 60 minutes |
| Signed in devices shown first | 5 sessions |
| Sign in activity is kept for | 90 days |

### Team and workspaces

| What | Number |
| --- | --- |
| Seats in a team, owner and pending invites included | 5 seats |
| A team invite stays valid for | 7 days |
| Workspaces on Free | 2 workspaces |
| Users on Free | 2 users |
| Users on Pro | 5 users |

### Plans, credits and billing

| What | Number |
| --- | --- |
| Growth Agent use is charged at this multiple of its raw cost | 1.5 times |
| Free credits you get at sign up and again each month | 1,000 credits |
| Pro credits each month | 3,000 credits |
| Day of the month Free credits are set back | the 1st |
| Value of one credit | $0.01 (one US cent) |
| Balance the app treats as low | 1,000 credits |
| Low balance warning on the credits card | 20 credits |
| Most rows in one credit statement | 10,000 rows |
| Credits per US dollar in a credit pack | 100 credits per USD |
| Credits in the $10 pack | 1,000 credits |
| Credits in the $20 pack | 2,000 credits |
| Credits in the $50 pack | 5,000 credits |
| Credits in the $100 pack | 10,000 credits |
| Pro, first month | $10 |
| Pro, each month after the first | $30 per month |
| Pro, one year paid once | $299 |
| Twelve months at the monthly price | $360 |
| Length of yearly Pro | 365 days |
| Credits in each period of yearly Pro | 3,000 credits |
| Yearly Pro adds credits every | 30 days |
| Number of credit periods in yearly Pro | 12 periods |
| Pro first month in rupees | Rs 999 first month |
| Pro each month in rupees | Rs 2,899 per month |
| Pro one year in rupees | Rs 33,999 per year |
| Credit pack rate for rupee checkout | 83.2 INR per USD |
| Grace period after a failed renewal | 3 days |
| You can renew Pro starting | 4 days before expiry |
| First renewal reminder email | 2 days before |
| Final renewal reminder email | 1 day before |
| An unpaid checkout is reused for | 30 minutes |
| An invoice link works for | 7 days |
| Coupon checks per network address | 3 per minute |
| Coupon checks per user | 10 per hour |
| Credits you earn for each rewarded referral | 500 credits |
| Rewarded referrals you can earn from | 20 referrals |
| Length of your referral code | 8 characters |
| Brand Brains on Free | 2 brand brains |
| Brand Brains on Pro | 10 brand brains |
| Highest image resolution on Free | 2K |
| Highest image resolution on Pro | 4K |
| Chat models on Free | 3 models |
| Chat models on Pro | 10 models or more |
| Free image ads paid campaign budget up to | $10,000 |
| Connections included on Pro, social and ad accounts together | 2 connections |

### Brand Brain

| What | Number |
| --- | --- |
| Sections in a Brand Brain | 9 sections |
| Longest website address | 2,048 characters |
| Pages read from your website | 20 pages |
| Link levels followed from your home page | 2 levels |
| The app waits for a brand analysis for up to | 6 minutes |
| An analysis with no progress is marked interrupted after | 10 minutes |
| Follow up questions asked | 5 questions |
| Largest product screenshot | 10 MB |
| Competitor pricing is reused for | 7 days |

### Projects and the canvas

| What | Number |
| --- | --- |
| Smallest canvas zoom | 0.1 times normal size |
| Largest canvas zoom | 4 times normal size |
| Narrowest chat panel | 320 px |
| Widest chat panel | 560 px |
| Standard chat panel width | 380 px |
| Chat panel edge, one arrow key press | 16 px |
| Chat panel edge, arrow key with Shift | 64 px |
| Longest project name | 255 characters |
| Projects shown in the short list | 5 projects |
| Project chat messages loaded | 500 messages |
| Versions kept for each project | 20 versions |
| Most pages in a LinkedIn PDF | 300 pages |
| Longest LinkedIn PDF title | 200 characters |
| Longest Library folder name when saving from a project | 60 characters |

### Image

| What | Number |
| --- | --- |
| Longest side of a made image | 1,536 pixels |
| Fewest images in one request | 2 images |
| Most images in one request | 4 images |
| Most images in one batch edit | 20 images |
| Images from one request on the canvas | 4 images |
| Reference pictures in one request | 6 images |
| Reference images on the canvas | 6 images |
| Largest uploaded picture | 10 MB |
| Largest picture you can upload to the canvas | 10 MB |
| Steps in one edit | 8 steps |
| Edit steps on the canvas | 8 steps |
| Most one edit request can cost | 100 credits |
| Clicks for Auto select | 10 clicks |
| Smallest Markup brush | 2 (brush size) |
| Largest Markup brush | 40 (brush size) |
| Smallest Erase brush | 4 (brush size) |
| Largest Erase brush | 80 (brush size) |
| Smallest Resize side | 64 pixels |
| Largest Resize side | 4,096 pixels |
| Longest side after Enhance | 4,096 pixels |
| Longest note for Extend or Style | 1,000 characters |
| Images the project chat looks at | 8 images |

#### Image sizes made for each shape

| Aspect ratio | Pixels (width x height) |
| --- | --- |
| 1:1 | 1,024 x 1,024 pixels |
| 4:5 | 1,024 x 1,280 pixels |
| 9:16 | 864 x 1,536 pixels |
| 2:3 | 1,024 x 1,536 pixels |
| 16:9 | 1,536 x 864 pixels |
| 3:2 | 1,536 x 1,024 pixels |
| 4:3 | 1,365 x 1,024 pixels |
| 3:4 | 1,024 x 1,365 pixels |
| 1.91:1 | 1,200 x 628 pixels |

### Motion

| What | Number |
| --- | --- |
| Files in one Motion request | 12 files |
| Shortest motion video | 10 seconds |
| Longest motion video | 60 seconds |
| Motion videos the chat can see | 4 videos |
| Music tracks offered for a video | 3 tracks |
| Credits held when a motion video starts | 10 credits |

### Video

| What | Number |
| --- | --- |
| Video formats, not counting Auto | 31 formats |
| Shortest video brief | 5 characters |
| Longest video brief | 5,000 characters |
| Longest change message to a video | 2,000 characters |
| Longest storyboard script | 3,000 characters |
| Shortest video the server accepts | 1 second |
| Shortest length on the slider | 5 seconds |
| Length when you set it yourself | 8 seconds |
| Longest single scene | 8 seconds |
| Length when Auto cannot decide | 15 seconds |
| Longest video | 180 seconds |
| Most versions in one request | 20 versions |
| Widest or tallest shape, compared with the other side | 4 times |
| Starting frame rate | 30 fps |
| Files attached to one video | 10 files |
| Largest attached file | 100 MB |
| Reference files in one video | 20 references |
| Longest reference video or audio | 180 seconds |
| Plan versions kept for one video | 50 versions |
| A quoted price holds for | 10 minutes |
| Photos in the avatar wizard | 6 photos |
| Largest avatar photo | 25 MB |
| Longest avatar name | 80 characters |
| Selfie video length for an avatar | 6 seconds |
| Shortest voice recording you upload | 10 seconds |
| Shortest voice recording you make | 20 seconds |
| Recording length that works well | 40 seconds |
| Largest recording for the voice changer | 50 MB |
| Hook format, shortest | 3 seconds |
| Hook format, longest | 5 seconds |
| Hook format, usual length | 5 seconds |
| Short ad, usual length | 15 seconds |
| Story ad, usual length | 15 seconds |
| Retargeting, usual length | 20 seconds |
| Comparison, usual length | 20 seconds |
| Short explainer, longest | 30 seconds |
| Meta Feed preset length | 15 seconds |
| Meta Stories preset length | 15 seconds |
| TikTok preset length | 15 seconds |
| YouTube Shorts preset length | 30 seconds |
| LinkedIn preset length | 30 seconds |
| YouTube preset length | 60 seconds |

### Audio

| What | Number |
| --- | --- |
| Longest voiceover script | 5,000 characters |
| Longest script brief | 2,000 characters |
| Longest music brief | 2,000 characters |
| Longest music prompt | 2,000 characters |
| Longest sound effect prompt | 500 characters |
| Sections in a tagged script | 20 sections |
| Takes in one request | 3 takes |
| Voices or languages in one compare or translate | 10 voices or languages |
| Largest audio or video upload | 50 MB |
| Longest file to dub | 10 minutes |
| Shortest audio for Remove noise | 5 seconds |
| Background music track length | 30 seconds |
| Jingle length | 15 seconds |
| Slowest voice speed | 0.7 times normal speed |
| Fastest voice speed | 1.3 times normal speed |
| Shortest pause | 50 milliseconds |
| Longest pause | 5,000 milliseconds |
| Standard pause | 500 milliseconds |
| Music lowering, Light | 6 dB |
| Music lowering, Standard | 12 dB |
| Music lowering, Strong | 18 dB |
| Music lowering, Very strong | 24 dB |
| Emotions | 18 emotions |
| Voices that can use emotions | 9 voices |
| Voices on Free | 54 voices |
| Extra premium voices on Pro | 20 voices |
| Languages | 29 languages |
| Longest cloned voice name | 128 characters |
| Recordings for one cloned voice | 10 recordings |
| Shortest sample for a cloned voice | 10 seconds |
| Sample length that works well | 30 seconds |
| Longest recorded sample | 120 seconds |
| Recorded samples for one voice | 3 takes |
| Words on screen at once, standard | 5 words |
| Word count choices for captions | 10 choices |
| Fewest words on screen at once | 2 words |
| Script length for a short ad, shortest | 15 words |
| Script length for a short ad, short | 38 words |
| Script length for a short ad, medium | 75 words |
| Script length for a short ad, long | 150 words |

### Infinall Chat

| What | Number |
| --- | --- |
| Credits a Free account starts with for chat | 1,000 credits |
| Files in one message | 5 files |
| Largest image, PDF, Word or text file | 20 MB |
| Largest video | 200 MB |
| Longest video | 30 minutes |
| Pasted text turns into a file after | 2,000 characters |
| Pasted lines turn into a file after | 25 lines |
| Longest chat title | 120 characters |
| Messages loaded at a time | 60 messages |
| Auto messages per minute | 6 |
| Auto messages per hour | 60 |
| Auto messages per day | 300 |
| Reviewers in Model Council on Free | 3 reviewers |
| Fewest reviewers in Model Council on Pro | 2 reviewers |
| Most reviewers in Model Council on Pro | 6 reviewers |
| Reviewers selected at first on Pro | 4 models |
| Reading space when the size is unknown | 128,000 tokens |
| Reading space one image takes | 1,600 tokens |
| Recent messages always kept word for word | 4 messages |
| Largest document for Word and PDF export | 500,000 characters |
| Image models in chat | 5 models |
| Extra reference images in one request | 4 images |
| Most one message can spend on images | 100 credits |
| Longest memory | 500 characters |
| Memories kept | 500 memories |
| Memories used on each message | 8 memories |
| Longest skill instructions | 40,000 characters |
| Skills in one GitHub import | 300 skills |
| Tools read from each connector | 40 tools |
| Longest connector result | 30,000 characters |
| Longest chat project name | 120 characters |
| Longest chat project description | 500 characters |
| Largest project file | 20 MB |
| Reading space for one project | 1,000,000 tokens |
| Longest voice typing clip | 2 minutes |
| Largest voice typing clip | 5 MB |
| Voice typing clips per minute | 20 |
| Voice typing clips per hour | 300 |
| Longest voice typing clip on Home | 2 minutes |
| Pages read from a whole site | 500 pages |
| Pages read from a site on Free | 25 pages |
| Records from one live data request | 50 records |
| Quick research, rounds | 5 rounds |
| Quick research, searches in each round | 8 searches per round |
| Quick research, pages read | 14 pages read |
| Quick research, longest run | 20 minutes |
| Deep research, rounds | 9 rounds |
| Deep research, searches in each round | 10 searches per round |
| Deep research, pages read | 20 pages read |
| Deep research, longest run | 50 minutes |
| Max research, rounds | 14 rounds |
| Max research, searches in each round | 12 searches per round |
| Max research, pages read | 28 pages read |
| Max research, longest run | 100 minutes |
| Tools used from each connector in Settings | 40 tools |
| Skills in one GitHub import in Settings | 300 skills |

### Ad Spy and Library

| What | Number |
| --- | --- |
| Longest search | 200 characters |
| Search sizes you can choose | 40, 100 and 200 ads per platform |
| Search size at first | 40 ads per platform |
| Search size when none is sent | 50 ads per platform |
| Smallest search size | 40 ads per platform |
| Largest search size | 200 ads per platform |
| Ads in one search | 200 ads |
| Tiles loaded at a time | 24 tiles |
| Ads per page when browsing | 60 ads |
| Ads per page in the competitor feed | 24 ads |
| Searches running at once | 3 searches |
| Stored results are reused for | 24 hours |
| A search is stopped after | 5 minutes |
| Recent searches shown | 20 searches |
| Recent searches you can filter by | 20 searches |
| Same search grouped within | 2 minutes |
| A search shown as running is treated as stopped after | 15 minutes |
| An ad not seen is marked as ended after | 14 days |
| Largest image archived | 8 MB |
| Sample ads in the locked preview | 2 ads |
| Cost of a search with no ads | 0 credits |
| Tracked competitors on Free | 0 competitors |
| Tracked competitors included on Pro | 3 competitors |
| Tracked competitors on Pro, most | 30 competitors |
| Extra tracked competitor slot | 300 credits per month |
| An extra slot lasts | 30 days |
| Tracked competitors are checked every | 24 hours |
| Longest Discover search | 100 characters |
| Discover waits after you stop typing | 400 milliseconds |
| Discover results are reused for | 12 hours |
| Pages of Discover results | 100 pages |
| Idea chips | 12 chips |
| A Discover item stays available for | 30 days |
| Cost of cloning an image | 0 credits |
| Largest image you can clone | 25 MB |
| Longest new project name when cloning | 80 characters |
| Projects before the filter box shows | 8 projects |
| Longest folder name | 60 characters |
| Thumbnails on a folder card | 4 thumbnails |
| Items saved to a folder at once | 50 items |
| Items removed from a folder at once | 200 items |
| My creations loaded at a time | 40 items |
| My creations in one request | 60 items |

### Distribution: posts and calendar

| What | Number |
| --- | --- |
| Longest caption the calendar saves | 5,000 characters |
| Instagram caption | 2,200 characters |
| Facebook caption | 63,206 characters |
| LinkedIn caption | 3,000 characters |
| X caption | 280 characters |
| TikTok caption | 2,200 characters |
| YouTube caption | 5,000 characters |
| Pinterest caption | 800 characters |
| Threads caption | 500 characters |
| Instagram caption shown before See more | 125 characters |
| Facebook caption shown before See more | 477 characters |
| LinkedIn caption shown before See more | 210 characters |
| TikTok caption shown before See more | 100 characters |
| Instagram media in one post | 10 items per post |
| Facebook images in one post | 10 images per post |
| LinkedIn images in one post | 20 images per post |
| X images in one post | 4 images per post |
| TikTok photos in one post | 35 photos per post |
| Threads media in one post | 10 items per post |
| Media items in one calendar post | 20 items |
| Largest file in the calendar picker | 25 MB per file |
| Largest LinkedIn PDF | 100 MB |
| Most pages in a LinkedIn PDF post | 300 pages |
| Longest LinkedIn PDF title in a post | 200 characters |
| Longest first comment | 2,200 characters |
| Longest comment | 4,000 characters |
| Shortest time ahead you can schedule | 30 seconds |
| Days the calendar loads in one view | 400 days |
| A post is marked Missed after | 120 minutes |
| Missed time, lowest setting | 15 minutes |
| Missed time, highest setting | 1,440 minutes |
| Reminder before a post is due | 15 minutes |
| Did it go out check | 30 minutes after |
| A removed post is deleted after | 24 hours |
| Runs in a finite evergreen repeat | 365 runs max |
| Free time slots | 10:00, 13:00 and 18:00 (24 hour clock) |
| A review link lasts at first | 14 days |
| A review link can last up to | 90 days |
| Posts on a public review link | 100 posts |
| Longest reviewer name | 120 characters |
| A post stops waiting for a platform after | 2 hours |
| Automatic send tries | 3 attempts |
| Wait when a motion video file is not ready | 2 minutes |
| A connection attempt stays valid for | 30 minutes |
| An ad account connection stays valid for | 15 minutes |

### Distribution: messages, contacts and automation

| What | Number |
| --- | --- |
| Longest direct message | 1,000 characters |
| Largest message attachment | 25 MB |
| Messages sent | 30 per minute |
| Suggested replies | 20 per minute |
| Reply window on Instagram, Facebook and WhatsApp | 24 hours |
| Person reply window on Instagram and Facebook | 7 days |
| Shortest inbox search | 2 characters |
| Longest review reply | 500 characters |
| Review reply suggestions | 10 per minute |
| Longest comment reply | 500 characters |
| Rows in one contacts import | 1,000 rows per batch |
| Longest contact note | 4,000 characters |
| Tags on one contact | 20 tags per contact |
| Longest tag | 40 characters |
| Contacts per page | 50 contacts per page |
| Longest broadcast or sequence name | 120 characters |
| Longest broadcast message | 3,000 characters |
| Steps in a sequence | 12 steps |
| Shortest delay between steps | 5 minutes |
| Longest delay between steps | 43,200 minutes |
| Keywords in an automation rule | 20 words |
| Longest keyword | 60 characters |
| Longest automatic reply | 1,000 characters |
| Actions in a rule | 8 actions |
| Conditions you can add in the app | 6 conditions |
| Actions you can add in the app | 6 actions |
| Longest cooldown | 720 hours |
| Standard cooldown for the same person | 24 hours |
| Longest look back for a returning person | 8,760 hours |
| Longest delay in a rule | 43,200 minutes |
| Largest media file in a rule | 25 MB |
| Recent runs shown | 10 runs |
| Webhooks | 20 webhooks |
| Headers on a webhook | 10 headers |
| Longest webhook name | 120 characters |
| Longest webhook address | 2,048 characters |
| A webhook call waits for | 10 seconds |
| A webhook signature is valid for | 5 minutes |
| A connected account is charged every | 30 days |
| Cost of each account from the third connection | 300 credits per month |
| Warning before an account renews | 3 days before |

### Distribution: ads and reports

| What | Number |
| --- | --- |
| Longest ad headline | 255 characters |
| Longest ad headline in the composer | 255 characters |
| Longest ad text | 2,000 characters |
| Longest ad text in the composer | 2,000 characters |
| Keywords in an ad | 50 keywords |
| Smallest daily budget | 1 in your ad currency, per day |
| Longest ad run | 90 days |
| Longest ad run in the composer | 90 days |
| New ad requests | 10 per minute |
| Boost requests | 10 per minute |
| Ads created in a bulk launch | 5 per minute |
| Ad drafts you can keep | 500 drafts |
| Campaigns shown in a table | 50 campaigns |
| Youngest audience age | 18 years |
| Oldest audience age | 65 years |
| Cost of each live ad | 2 credits per month |
| Live ads keep running after credits run out for | 15 days |
| Cost of resuming an ad in a month you paid for | 0 credits |
| Questions on a Meta lead form | 15 questions |
| Questions on a LinkedIn lead form | 3 questions |
| Longest lead form name | 100 characters |
| Longest thank you headline | 60 characters |
| Longest lead form description | 200 characters |
| Longest question label | 50 characters |
| Largest cover image | 5 MB |
| Leads are checked every | 30 seconds |
| Leads shown | 200 leads |
| Longest analyst question | 600 characters |
| Messages the analyst remembers | 6 messages |
| Credits held for an analyst question | 10 credits |
| Report is sent at this hour | 9 (24 hour clock) |
| Ads report is sent at this hour | 17 (24 hour clock) |
| Extra email addresses for a report | 10 addresses |
| Insights in a report | 6 items |
| Actions in a report | 5 items |
| Longest brand name on a report | 80 characters |
| Longest report footer | 300 characters |

### AI Editor

| What | Number |
| --- | --- |
| Smallest browser window | 1,024 pixels |
| Largest imported media file | 500 MB |
| Largest picture for an AI edit | 25 MB |
| Largest file for transcription | 25 MB |
| Most one AI request can use | 100 credits |

### Support

| What | Number |
| --- | --- |
| Longest support chat message | 2,000 characters |
| Support chat messages per minute | 8 |
| Support chat messages per day | 150 |
| Largest file in support chat | 10 MB |
| Screenshots in one support chat | 3 screenshots |
| A quiet chat ends after | 5 minutes |
| A chat becomes a ticket if nobody joins within | 5 minutes |
| A resolved chat closes after | 7 days |
| Reply time on Free | 72 hours |
| Reply time on Pro | 24 hours |
| A support file link works for | 5 minutes |
| Support chats are anonymised after | 180 days |
| Tickets shown on the widget home | 3 tickets |


## Questions

### Can these numbers change?

Yes. A limit can change when the app is updated. This page is checked against the app, and the day it was last checked is at the top.

### Are the limits the same on Free and Pro?

Most are. Where Free and Pro differ, the row names the plan, for example the chat models, the highest image resolution, the Brand Brains and the reply time from support. See [Free vs Pro](/docs/credits/free-vs-pro).

### Why is a limit lower in the app than on this page?

Some screens set a smaller number than the server accepts. For example the video length slider starts at a higher minimum than the shortest length the server allows. The row names both where they differ.

### Where are the supported file types?

In [Platforms, files and sizes](/docs/help/platforms-files-and-sizes).

### What happens when I go over a limit?

The app stops the action and shows a message. The exact text is in [Troubleshooting by error message](/docs/help/troubleshooting-errors).