# Choose your notifications Pick which alerts reach you in the app, by email or in your browser, and turn product emails on or off. Source: https://infinall.ai/docs/settings/notifications Last checked: 2026-10-26 ## What it is Notifications tells you when your work finishes, fails or needs you. Each kind of alert has three switches: **In-app** (the bell), **Email** and **Browser** (a pop-up from your browser). You can also turn product emails on or off. ## Who can use it Everyone. Free and Pro accounts get the same screen. The code puts no plan limit on it. Billing and Security alerts are always on for everyone. ## Cost Free, no credits. Changing a switch never uses credits. ## Where to find it Open **Settings**, then **Notifications**. You can also search the Settings menu for "push", "alerts" or "browser". ## Buttons and controls ![Notifications settings with the alert grid, the Browser notifications switch and the Product emails switches](/docs/screens/settings/notifications.webp) | # | Name in the app | What it does | Plan | | --- | --- | --- | --- | | 1 | In-app | Column heading. The switches under it control alerts in the app. | Both | | 2 | Email | Column heading. The switches under it control emails. | Both | | 3 | Browser | Column heading. The switches under it control browser pop-ups. | Both | | 4 | Failed jobs | A video, motion, audio or Brand Brain job failed. Has an In-app, Email and Browser switch. | Both | | 5 | Long jobs finished | A video render or a research report is ready. | Both | | 6 | Other jobs finished | Motion videos, audio, large image batches and Brand Brain updates are ready. | Both | | 7 | Post failed | A post failed on one or more platforms. | Both | | 8 | Post published | A scheduled post went live. | Both | | 9 | Calendar reminders | Reminders before a planned post is due, and missed posts. | Both | | 10 | Leads and ads | New leads, ad sync problems, ad credits and rule alerts. Has In-app and Browser only. | Both | | 11 | Support | Replies and status changes on your support tickets. Has In-app and Browser only. | Both | | 12 | Billing | Payments, credits added and low credits. A lock marks it **Always on**. The In-app and Email switches are locked on. | Both | | 13 | Security | Sign-in alerts, password and email changes. A lock marks it **Always on**. Has In-app and Email, both locked on. | Both | | 14 | Weekly digest | A short weekly summary of your account. Has an Email switch only. | Both | | 15 | Browser notifications | One switch that allows this browser to show pop-ups. Needed before any **Browser** switch does anything. | Both | | 16 | Product emails | The master switch for the product emails below it. | Both | | 17 | Campaign ready | When a campaign finishes or needs your review. | Both | | 18 | Campaign milestones | Progress updates while a campaign runs. | Both | | 19 | Monthly credits | When your monthly free credits are refreshed. | Both | | 20 | Tips and reminders | Occasional ideas for getting more out of infinall.ai. | Both | | | Always on (lock icon) | Shows next to **Billing** and **Security**. Their switches are greyed out and cannot be turned off. | Both | | | - (dash) | Shows in place of a switch when a kind of alert has no In-app, Email or Browser version. | Both | Each switch is named after its row and column, for example "Failed jobs: Email". The locked ones read "Billing: In-app (always on)" and so on. ## How to change an alert 1. Open **Settings**, then **Notifications**. 2. Find the kind of alert in **What we tell you about**. 3. Click the switch in the **In-app**, **Email** or **Browser** column. 4. The change saves at once. If it cannot save, the switch goes back and a red message shows at the top. ## How to turn on browser pop-ups 1. Open **Settings**, then **Notifications**. 2. Under **Browser**, click the **Browser notifications** switch. 3. Your browser asks for permission. Choose to allow it. 4. Now turn on the **Browser** switch for each kind of alert you want as a pop-up. To stop pop-ups in this browser, switch **Browser notifications** off again. ## How to stop product emails 1. Open **Settings**, then **Notifications**. 2. Under **Product emails**, switch **Product emails** off. 3. The four switches below it turn off and cannot be changed until you switch **Product emails** on again. To keep some of them, leave **Product emails** on and switch off only **Campaign ready**, **Campaign milestones**, **Monthly credits** or **Tips and reminders**. ## Options explained **Where each alert is on by default** | Alert | In-app | Email | Browser | | --- | --- | --- | --- | | Failed jobs | On | On | Off | | Long jobs finished | On | On | Off | | Other jobs finished | On | Off | Off | | Post failed | On | On | Off | | Post published | On | Off | Off | | Calendar reminders | On | On | On | | Leads and ads | On | none | Off | | Support | On | none | Off | | Billing | On, locked | On, locked | Off | | Security | On, locked | On, locked | none | | Weekly digest | none | On | none | "none" means that kind of alert has no switch in that column. **Browser notifications switch states.** The text under the switch tells you the state: - On: "This browser will show notifications from infinall.ai." - Off: "Allow this browser to show the alerts you switch on under Browser." - Blocked: "Notifications are blocked in your browser settings for this site. Allow them there to turn this on." The switch is greyed out. - Not supported: "This browser does not support web notifications." The switch is greyed out. - Not set up: "Browser notifications are not available yet." The switch is greyed out. **Always sent.** Sign-in codes, receipts and security alerts are always sent, even when **Product emails** is off. Support replies are emailed by the support team. ## Limits - Browser notifications work only in a browser that supports them, and only after you allow them for infinall.ai. - Sign-in codes, receipts and security alerts are always sent. You cannot turn them off. ## When something goes wrong | Message in the app | What it means | What to do | | --- | --- | --- | | Could not save that change. | A switch change did not save. The switch goes back to where it was. | Check your connection and try again. | | Could not load your notification settings. Refresh to try again. | The alert switches did not load. | Refresh the page. | | Could not load your email preferences. Refresh to try again. | The **Product emails** switches did not load. | Refresh the page. | | Could not change browser notifications. | Turning the **Browser notifications** switch on or off failed. | Try again. If it keeps failing, check your browser's notification settings for this site. | ## Questions ### Why can I not turn off Billing and Security? They cover payments, credits and the safety of your account. The screen says "Billing and security messages are always sent." ### I switched on Browser for an alert but I get no pop-ups. Why? The **Browser** switches only work after you switch on **Browser notifications** and allow it in your browser. If your browser blocks notifications for this site, allow them in the browser settings first. ### Do these settings follow me to other browsers? The alert switches and **Product emails** are saved to your account. **Browser notifications** is per browser. Switch it on in each browser you use. ### Will I still get emails if I switch off Product emails? Yes, for important ones. Sign-in codes, receipts and security alerts are always sent. ### Where do I read my in-app alerts? In the bell in the app. The **In-app** switch controls what shows there.