# Video questions Quick answers about the video plan, cost, formats, avatar, voice, editing, failed renders and rights. Source: https://infinall.ai/docs/video/video-questions Last checked: 2026-10-26 ## What it is Short answers about making videos in Infinall. Each answer points to the page with the full steps. ## Who can use it Video is part of the Pro plan, and accounts on a trial can make videos like Pro accounts. Free accounts see an upgrade prompt. ## Cost Videos made with generated footage use credits, and the price shows on a price card before you press **Approve & render**. Formats built locally from your own files, such as Text motion and Slideshow, use no video generation. ## Where to find it Choose **Video** on Home, or open a Studio project and switch to **Video** mode. ## Buttons and controls | # | Name in the app | What it does | Plan | | --- | --- | --- | --- | | 1 | Video | The Video mode tab on Home. Opens the video composer. | Pro | | 2 | Add files and advanced video settings | The plus menu. Attach files, pick an avatar, platform, duration and frame rate. | Pro | | 3 | Create video | Sends your prompt and starts planning. | Pro | | 4 | Approve & render | In the video panel. Starts the render at the price shown. | Pro | | 5 | Download video | On a finished video card. Saves an MP4. | Pro | ## Limits - A video can be 1 to 180 seconds long. - You can make 1 to 20 versions at once. - A price holds for 10 minutes. ## When something goes wrong | Message in the app | What it means | What to do | | --- | --- | --- | | Video is part of the Pro plan. Upgrade to Pro to make videos. | Your account is not on Pro. | Choose **Upgrade**. | | Price expired. Get a new price. | The price hold ended. | Choose **New price**. | | The render failed. | A render failed without a specific reason. | Choose **Try again**. Failed parts are not charged. See [Failed videos](/docs/video/failed-videos). | ## Questions ### Do I need the Pro plan to make videos? Yes. Free accounts see an upgrade prompt. Accounts on a trial can make videos like Pro accounts. See [Free vs Pro](/docs/credits/free-vs-pro). ### How much does a video cost? It depends on the video. The exact price shows on a price card before you press **Approve & render**, and it holds for 10 minutes. Text motion and Slideshow are built locally and use no video generation. See [Price before you confirm](/docs/credits/price-before-you-confirm). ### What formats and lengths can I make? New videos start on Auto, which reads your prompt to choose a format. A video can be 1 to 180 seconds long, and you can make 1 to 20 versions at once. Each scene is at most 8 seconds, so longer videos are made from several scenes. ### Can I use my own face and voice? Yes. You can create an avatar from your photos, and save your voice, in Video mode. You must confirm the photo and the voice are yours, or that you have permission. The avatar wizard takes up to 6 photos. For voice, see [Voice cloning](/docs/audio/voice-cloning). ### Can I change a video after it is made? Yes. Click the video in the chat, then send your change as your next message. A change can be up to 2,000 characters. Press x on the **Editing** chip to start a new video instead. ### What if my video fails? Held credits come back, and failed parts are not charged. You can cancel a render while it runs, and you pay only for clips already made. See [When a video fails or you cancel it](/docs/video/failed-videos). ### Can I download my video? Yes, as an MP4 from the video card. Downloading is free. See [Download and save your finished video](/docs/video/download-and-export). ### Do I have the rights to use the files I attach? When you attach files, the composer asks you to tick: "I have the rights and consent to use the uploaded files, people, voices and brand assets." You can attach up to 10 files to one video. The app does not show separate licence terms for finished videos.