Infinall campaign help
Answers to common questions about running campaigns, understanding credits, and getting the most from the platform.
Getting started
- How do I start my first campaign?
- Sign up at app.infinall.ai, paste your product URL on the home screen, and choose a campaign goal, trial signups, qualified leads, or a product launch. Infinall builds your Brand Brain, runs competitor research, and produces your first campaign brief. You review and approve at each stage.
- What is a Brand Brain?
- Your Brand Brain is Infinall's record of your product, extracted from your URL. It includes your product positioning, target audience, visual identity, pricing tier, and key differences from competitors. Every campaign is built from it. It saves after your first campaign and is available for every campaign after that.
- Do I need to fill out a brief or answer questions?
- No. You paste your URL and pick a goal. That's it. Infinall reads your product page and builds the Brand Brain automatically. If something is missing or wrong, you can edit it before the campaign starts.
Credits
- How many credits does one campaign use?
- It depends on the assets you produce. A typical campaign with strategy, copy, and a set of image ads uses approximately 200-400 credits. Your credit balance is shown at the start of every stage, before anything is generated.
- What counts as one credit?
- Credits are consumed when Infinall generates something, a strategy, a copy set, or an ad. Reading, reviewing, editing, and approving stages do not use credits.
- What happens when I run out of credits?
- Your account switches to read-only mode. You can still view all past campaigns. Top up your credits or upgrade to Pro to continue generating.
- Do unused credits expire?
- Free plan credits do not expire. Pro plan credits refresh monthly, unused credits from the previous month roll over.
Campaign workflow
- Can I edit the strategy or copy before creative is produced?
- Yes. Every stage has a review gate. You see the campaign strategy before copy is written, and the copy before any creative is produced. You can edit either before approving. Nothing moves to the next stage without your go-ahead.
- Can I run a campaign for a competitor's product by mistake?
- No. Infinall reads the URL you paste and builds the Brand Brain from that product page specifically. The campaign is grounded in what that page says, not a generic category.
- What if I want to change the campaign angle after I approve the strategy?
- Go back to the strategy stage, edit the angle, and re-approve. The copy stage will regenerate based on the updated strategy.
- How do I save and reuse my Brand Brain?
- Your Brand Brain is saved automatically after the first campaign. On the home screen, select a saved Brand Brain instead of entering a new URL to start a new campaign for the same product.
Ad output
- Which ad platforms does Infinall support?
- LinkedIn (single image and carousel), Meta (Facebook and Instagram feed and story), and Google Display. Platform selection is guided by your campaign strategy, Infinall recommends based on your goal and audience.
- Are the ads the correct size for each platform?
- Yes. Every asset exports at the correct dimensions for its platform. LinkedIn 1200×628. Meta feed 1080×1080. Meta story 1080×1920. Google Display 300×250 and 728×90. You do not need to resize anything.
- Can I get copy for platforms not listed?
- Campaign creative currently targets LinkedIn, Meta and Google. Publishing reaches nine platforms including YouTube, X, TikTok and Pinterest. If you have a specific need, email support@infinall.ai.
- Do I get finished video or just a script?
- Finished video. You approve the scene plan, voiceover and on-screen copy first, then it renders. Motion Gen covers motion graphics and kinetic typography; Video Gen covers filmed-style video across 20 commands including live action, UGC, avatar, demo and explainer.
Account and billing
- Is there a free plan?
- Yes. You receive 1,000 credits when you sign up. No credit card required. The free plan gives you access to the full pipeline, research, strategy, copy, and creative.
- What does the Pro plan include?
- Pro gives you 3,000 credits per month, automatic monthly refresh, and priority support. Unused credits roll over. No contracts, cancel any time.
- Can I cancel my Pro subscription at any time?
- Yes. Cancel from your account settings. Your access continues until the end of the billing period.
- How do I contact support?
- Email support@infinall.ai or use the support widget inside the app. We respond within one business day.
Still have a question?
Email us at support@infinall.ai. We respond within one business day.